KRKIA Privacy Policy — Our Commitment to Protecting Your Data

KRKIA (referred to as "we", "our", or "the platform") is a trusted online gaming and betting platform for users in Bangladesh. We take the privacy of our members very seriously.

This Privacy Policy explains how KRKIA collects your personal information, the purposes for which it is used, how long it is retained, and the measures taken to keep it secure. This policy applies to our website, mobile app, and all digital services.

We believe every user has the right to know how their data is being used. With that in mind, this document has been written in language that is as clear and straightforward as possible.

KRKIA collects two types of information — data you provide voluntarily and data collected automatically.

Information you provide directly:

• Full name, date of birth, and nationality.
• Email address and mobile number.
• Residential address and postal code.
• A copy of your National ID, passport, or driving licence (for KYC verification).
• Payment information (bKash/Nagad/Rocket number).
• Information provided when contacting our support team.

Automatically collected information:

• IP address and device type.
• Browser information and operating system.
• Login times and session duration on the platform.
• Pages you visited and how long you spent on them.
• Betting and gaming activity logs.
• Data collected from cookies and similar tracking technologies.

KRKIA uses the information it collects for the following purposes:

• Account Management: For registration, login, password recovery, and keeping your account secure.
• Identity Verification: To verify the age and identity of every member, as required by law.
• Payment Processing: To process deposits and withdrawals securely and to prevent fraud.
• Service improvement: To analyse your usage patterns and improve the KRKIA experience.
• Contact: To send you important updates, offers, and security alerts.
• Responsible Gaming: To detect unusual gaming patterns and provide assistance where needed.
• Legal Compliance: To meet regulatory authority requirements.

KRKIA may share your information only in the following limited circumstances:

• Payment Processors: Only the necessary information is shared with payment partners such as bKash, Nagad, and Rocket to process deposits and withdrawals.
• Identity verification services: Information may be shared with authorised verification bodies to complete the KYC process.
• Legal Authorities: Information may be disclosed in response to a court order, government directive, or lawful request from a law enforcement agency.
• Technology Partners: Cloud hosting, cybersecurity, and analytics providers may have limited access to data under strict confidentiality agreements.

Outside of the cases listed above, your data will not be shared without your prior consent. Before sharing information with any third party, we ensure they maintain privacy standards equal to or higher than those of KRKIA.

KRKIA uses cookies and similar tracking technologies to keep you logged in smoothly and securely, and to remember your preferences on the platform.

You can disable cookies through your browser settings, though some services may not function properly as a result. KRKIA does not use third-party advertising cookies.

KRKIA retains your information only for as long as necessary. All data is kept while your account remains active. After account closure:

• Financial transaction records are retained for up to 5 years in accordance with legal obligations.
• KYC documents are retained for 5–7 years in accordance with international anti-money laundering regulations.
• Betting and gaming logs may be retained for up to 3 years.
• Support communication records are retained for up to 2 years.
• Once the above periods expire, data is securely deleted or anonymized.

If you request deletion of your data and there are no legal grounds to retain it, we will process the request within 30 days.

As a KRKIA user, you hold the following rights over your personal data:

To exercise these rights Help Center Contact us or support@krkia.comto submit your request via email. We typically process requests within 30 days. In some cases, legal obligations may prevent the full deletion of certain data — if so, we will explain why.

KRKIA is strictly for users aged 18 and above. We do not knowingly collect information from minors. If we become aware that someone under 18 has created an account:

• The account will be closed immediately.
• All collected data will be securely deleted.
• Any remaining balance will be reported to the relevant authorities.

KRKIA's platform may occasionally reference third-party services, such as payment gateways. These services operate under their own privacy policies, for which KRKIA is not responsible.

During payment processing, you may be redirected to the bKash, Nagad, or Rocket platform. We recommend reviewing the relevant platform's privacy policy before proceeding. KRKIA is only responsible for activities that take place within our own platform.

KRKIA uses industry-leading technology to keep your data safe:

• 256-bit SSL/TLS encryption: All data transfers occur through encrypted channels.
• Firewall & DDoS protection: Robust firewall protection at the server level.
• Two-Factor Authentication (2FA): Option to add an extra layer of security to your account.
• Regular security audits: Regular system audits conducted by independent experts.
• Restricted Access Policy: Only authorized personnel can access specific data.
• Data Backup: Regular encrypted backups are stored on secure servers.

We acknowledge that no data transmission over the internet is 100% secure. While we take every measure to protect your information, we commit to notifying you promptly should any unexpected incident occur.

KRKIA may update this Privacy Policy from time to time. When changes are made, we will:

• We will update the "Last Updated" date at the top of the page.
• For significant changes, we will send advance notice to your registered email.
• We will show pop-up notifications when you log in to the platform.

Continued use of KRKIA after any changes have been made will be considered your acceptance of the updated policy. We recommend visiting this page regularly to stay informed.

For any privacy-related questions, requests, or complaints, please get in touch with us:

• Email: support@krkia.com
• Help Center: krkia.com/help-center
• Response time: Typically within 24–48 hours.

We take every privacy request seriously and aim to resolve it as quickly as possible. Your trust is KRKIA's most valuable asset.