KRKIA Terms & Conditions — Please read before using the platform

KRKIA (hereinafter referred to as "we", "the Platform", or "the Company") is an online gaming and betting platform serving users in Bangladesh and other selected regions. These Terms & Conditions constitute a legal agreement between KRKIA and each registered member.

By accessing the platform through the KRKIA website, mobile app, or any other channel, creating an account, or using any of our services, you are deemed to have automatically accepted these Terms and Conditions. If you do not agree, please refrain from using our platform.

KRKIA reserves the right to update these Terms and Conditions at any time. A notice will be published on the website and the effective date will be updated accordingly. Continued use of the platform following any changes will be deemed acceptance of the revised terms.

The following requirements must be met to register an account with KRKIA:

• You must be 18 years of age or older.
• All information provided at the time of registration must be accurate and truthful.
• Each individual may hold only one account. Creating multiple accounts is strictly prohibited.
• A valid mobile number and email address must be provided at the time of registration.
• You are solely responsible for keeping your account password confidential.

After registration, KRKIA may request identity verification (KYC) documents at any time. A national ID card, passport, or driving licence are acceptable forms of identification. KRKIA reserves the right to withhold withdrawals until the verification process is complete.

It is your responsibility to notify our support team immediately if any of your account details change. Providing false information may result in account termination and forfeiture of your balance.

KRKIA is a platform strictly for adults. Anyone under the age of 18 is prohibited from creating an account or participating in any games. We are committed to keeping minors away from gaming.

KRKIA may request proof of age at any time. If the required documents are not submitted within 72 hours of such a request, your account will be temporarily suspended.

Deposits and withdrawals on KRKIA can be made via bKash, Nagad, and Rocket. For full details on all financial transactions, please visit our Payments page available.

• A minimum deposit amount applies and may change from time to time.
• Your account must be fully verified before any withdrawal can be processed.
• Bonus funds are subject to wagering requirements that must be met before any withdrawal can be made.
• Withdrawal requests typically take 24–72 hours to process.
• KRKIA reserves the right to place a hold on withdrawals pending the outcome of any investigation into suspicious transactions.

In the event of a deposit chargeback or fraudulent payment, KRKIA reserves the right to immediately suspend the account and take appropriate legal action. Records of all transactions are stored in our system and will serve as definitive evidence in the event of a dispute.

Please keep the following rules in mind when placing bets on KRKIA:

• Once a bet is confirmed, it cannot be cancelled unless KRKIA decides to void it due to an error.
• Bets placed before an event begins will be treated as pre-match bets.
• In live betting, odds fluctuations may cause a delay in bet acceptance.
• If an event is cancelled or postponed, the stake for that bet will be refunded.
• If a bet remains unresolved due to software or network issues, KRKIA's decision will be final.
• If unusual betting patterns are detected, KRKIA reserves the right to void or restrict the bets in question.

KRKIA offers betting on over 30 sports, including cricket, football, kabaddi, and tennis. Specific rules may apply to each sport and can be found in the relevant section.

KRKIA regularly offers a variety of bonuses and promotions. Each offer has its own terms, which are clearly stated on the offer page. General terms that apply to bonuses include:

• Each bonus carries a specific wagering requirement that must be fulfilled before the bonus can be withdrawn.
• The welcome bonus is available to new members one time only.
• Claiming multiple bonuses from the same device, IP address, or household is not permitted.
• Bonuses may only be used on specific games or betting categories as designated.
• Expired bonuses will be automatically cancelled.

KRKIA reserves the right to modify, suspend, or cancel any bonus offer at any time. If bonus abuse is detected, the bonus will be voided and the account may be subject to investigation.

The following activities are strictly prohibited on the KRKIA platform:

• Creating multiple accounts or using another person's account.
• Using false information or fake documents to claim bonuses.
• Exploiting software bugs or technical glitches to gain an unfair advantage.
• Using automated bots or scripts to place bets.
• Colluding with other players to manipulate the betting system.
• Using the platform for money laundering or any other unlawful financial activity.
• Misconduct or threatening behaviour toward KRKIA staff.

You can close your account at any time by contacting our support team. Any pending withdrawals will be settled before the account is closed.

KRKIA may terminate or suspend an account for the following reasons:

• Violation of these Terms & Conditions.
• Registering with false or inaccurate information.
• If suspicious or fraudulent activity is detected.
• In response to a court order or a demand from a legal authority.
• If your account has been inactive for an extended period (over 12 months).

In the event of account termination, KRKIA will notify you of the reason by email. Any valid balance will be returned through the standard process, unless the termination was due to a breach of our rules, in which case the balance may be forfeited.

KRKIA takes the protection of your personal information very seriously. For full details on how we collect, use, and store your data, please refer to our Privacy Policy available.

In summary, we use your information to:

• For account management and identity verification purposes.
• For payment processing and fraud prevention.
• To meet legal and regulatory obligations.
• To enhance your experience and send you relevant offers.

We never sell your personal information to third parties. However, data may be shared when required by law or upon request from a regulatory authority.

KRKIA believes gaming should be a source of fun, not addiction. That's why we actively promote responsible gaming. The following features are available on our platform:

• Deposit Limit: Set daily, weekly, or monthly deposit limits.
• Break benefits: Take a temporary break from your account for a set period.
• Self-Exclusion: Temporarily suspend your account if you need an extended break.
• Reality Check: You'll receive periodic reminders to take a break from playing.

If you're experiencing problems with gaming or notice signs of addiction, please contact our support team. For more information, visit our Responsible Gaming page here.

For any dispute or complaint, please contact our support team in the first instance. We will do our best to provide a prompt resolution.

• An initial response will be provided within 48 hours of a complaint being submitted.
• Complex disputes may take up to 14 business days to resolve.
• In disputes relating to betting outcomes, KRKIA's log data will serve as the final and definitive evidence.
• If you are not satisfied with our decision, you are free to seek assistance from an independent mediation body.

All disputes will be governed in accordance with the applicable laws of Bangladesh. KRKIA is committed to resolving all matters fairly and transparently.

KRKIA reserves the right to amend these Terms and Conditions, in part or in full, at any time. For significant changes, we will notify you in advance via your registered email or a pop-up notice on the website.

Continuing to use KRKIA after any changes have been made will be considered your automatic acceptance of the updated Terms. We recommend visiting this page regularly to stay informed.

If you have any questions about our terms, please support@krkia.comor contact us at Help Center visit here.